Returns & Exchanges

At Pottery For The Planet, we want you to love your hand-crafted ceramics. If your purchase isn't quite right, we offer returns or exchanges within 30 days of delivery for all unused items in their original packaging.

1

Initiate Your Request

Contact our customer care team with your order number and the reason for your return to receive a Return Authorization number.

2

Secure Packaging

Carefully wrap your ceramics in their original protective padding and box to ensure they are not damaged during transit back to our studio.

3

Ship It Back

Affix your shipping label and drop the package off at any authorized postal location; we recommend using a tracked service for peace of mind.

4

Quality Inspection & Refund

Once our artisans inspect the returned item for any signs of use or damage, we will process your refund or store credit within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing